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Resources / Help / Notifications
Notification scheduling and states
Publication and expiration dates, and what draft, published, expired and archived mean.
Every notification has a state and an optional schedule. Together they decide whether visitors can see it.
States
| State | Meaning |
|---|---|
| Draft | Saved but not visible to visitors. Use it while you write. |
| Published | Live. Visible between the publication date and the expiration date. |
| Expired | Its end date has passed. It is no longer shown in the widget. |
| Archived | Kept for your records and not shown to visitors. |
Publication and expiration dates
- Publication date: visitors see the notification from this date and time.
- Expiration date (optional): it is shown until this date. If you leave it empty, it stays visible until its state changes (for example you archive it).
- Also hide the public post on /page when expired (appears once you set an expiration date): when on, the notification is also removed from the public notification page and from the bell panel (the page iframe) after it expires. When off, the embed stops showing toasts/top bars/etc. after the end date, but
/page(and the bell list) can still show the post.
You can schedule a notification ahead of time: publish it now with a future publication date and it will appear when that moment arrives.
Live updates
When you publish, change or delete a notification — or update project appearance (for example NPS position) — open widgets on customer sites receive the change automatically. No deploy or reload of your site is needed.
Options that affect visibility
- Pinned: the notification is kept at the top of the notification lists (dashboard, widget and the public notification list).
- Preserve: the notification is shown every time the visitor enters the site, even after closing it.
Workflow suggestion
- Draft the notification and preview it.
- Ask a teammate to review it (a Guest or Designer role can see it but not publish).
- Publish with the right start date.
- Archive it when it is no longer relevant. Archived items stay in your list.
Visitors only get a notification if your account is still within its page-view allowance.